2018 NAG Conference Agenda

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Sunday, September 9
1:00 PM – 7:30 PM: Registration

1:00 PM – 4:00 PM: Hospitality Suite

4:00 PM – 5:00 PM: NAG/YEO Board Meeting

6:00 PM – 7:00 PM: NAG Networking Reception

7:00 PM – 10:00 PM: NAG Opening Night Dinner at Ponte Vedra Inn

9:00 PM – 12:00 AM: Hospitality Suite

Monday, September 10
7:00 AM – 8:00 AM: 
Breakfast
8:00 – 8:15 AM: Welcome/Conference Overview

8:15-9:15 AM
Burning Issue 1:
Family Business Planning. How to build an outstanding corporate culture from the top down.
Family businesses are the backbone of the convenience store industry. Having a winning culture is often the crucial difference in attracting great employees and gaining a competitive advantage over other retail chains. Family business owners are generally driven by a sense of responsibility for the stewardship of the business. They seek to manage not only the assets and performance of the business, but also the family’s most important heritage—the values that are passed on from generation to generation. Values that underpin the sustainability of the family business, and its culture. In this session, hear from three leading convenience store retailers that will highlight the importance of family leadership in the c-store industry.”

SPEAKERS:
* Bill Douglass, President and CEO, Douglass Distributing
* Charley Jones, President and CEO, Stinker Stations
* Steve Loehr, Vice President, Operations Support, Kwik Trip Inc.
Moderator: John Lofstock, Executive Director, The National Advisory Group

9:15 – 9:30 AM: Networking Break

9:30-10:30 AM:
Burning Issue 2: The Machine Revolution: Are Robotics Right for Convenience Stores? From robots in the aisle to customer service bots, this session will deal with emerging robotic technology and how this technology will change retail in the future. Already, leading U.S. retailers such as Amazon, Lowe’s, Stop & Shop and McDonald’s are using robotics as a way to manage wage increases and rising training costs. Learn what the technological future holds for convenience stores.

SPEAKERS:
* Paul Martin, UK Head of Retail Operations, KPMG
* Kyle Nel, Director, Lowe’s Innovation Labs
Moderator: Bob O’Connor, President and CEO, Jetz Convenience Centers

10:45 PM – 12:15 PM:
Information Exchanges Part 1
The Information Exchanges are the heart and soul of what makes NAG so unique. Attendees will be formed into small groups of non-competing chains to discuss relevant business issues. We all want uninterrupted time with people who “do what we do,” but rarely do our busy lives allow us the luxury of benchmarking what we do and how we do it with other professionals. As you listen, learn and share with your small group of retailers, you will find that what you are doing right will be validated, what you might be doing wrong will be challenged, and how you might do things better will be encouraged. The relationships formed in this intimate setting will last a lifetime and be firmly measured in increased profitability and decreased legal liability.

12:15-1:15 PM: Lunch

1:00 – 5 PM: NAG Golf Outing, Ponte Vedra Ocean Course. (Boxed lunch will be served.)

1:30 PM: NAG Retail Store Tours: The Best of Jacksonville

5 PM – 6: 30 PM: NAG Networking Reception

6:30 PM – 9:00 PM: Dinner On Your Own to Explore Pontre Vedra Beach

9:00 PM – 12:00 AM: Hospitality Suite

Tuesday, September 11
7:00 – 8 AM:  Breakfast

8:00-9:00 AM
Burning Issue 3: 
Foodservice: Reigniting the Dinner Daypart. Daypart sales are growing, but this has been a tough mealtime to crack for convenience stores. This session will deal with getting a better understanding of what customers want at this important daypart, where they are shopping and what it will take to get them in your stores. The panel will also discuss the components of building strong take-home menus that satisfy busy customer lifestyles.

SPEAKERS:
* Keith Boston, Vice President of Foodservice, Cumberland Farms
* Carlos Acevedo, Culinary Innovation and Research Chef, Yesway
Moderator: Jerry Weiner, Weiner Consulting Co.

9:00-9:15 AM: Networking Break

9:15-10:15 AM
Burning Issue 4: Store Design and Layout: Identifying the Best Concepts Your Customers Will Find Appealing. A good retail store layout starts on paper, where details such as building specs, customer traffic flow and product placement come together. Every design step requires thoughtful planning and some trial and error, but when the doors are open, a stellar store layout will encourage customers to browse and buy. Hear from leading retailers on how their design successes are helping drive sales.

SPEAKERS:
* Danielle Mattiussi, Vice President of Retail Operations, Maverik Inc.
* Jacque Hager, Director of Operations, Big 10 Marts
* Spencer Thomas, Brand Manager, Southwest Georgia Oil
Moderator: John Schaninger, President, The Schaninger Group

10:30-12:00 PM: Information Exchanges – Special Breakout Sessions
* Benefiting from the Supplemental Nutrition Assistance Program (SNAP).  Learn how the new rules affect the c-store industry.
* EMV Compliance. How it affects c-stores and what you can do to save money. Moderator: Jeremie Myhern, Vice President, Information Technology, Road Ranger
* Storm and Disaster Preparedness. Whether it’s a hurricane, an ice storm or a human emergency, c-stores and gas stations should plan on how to respond effectively.
* Private Label Product Branding. Environmentally-friendly packaging, bulk offerings, new coffee opportunities, how to maintain freshness.
* Human Resources: Embracing Technology. How technology and Web-based apps are helping staffing, scheduling and training employees. Moderator: Chris McKinney, Director of Human Resources, Sprint Mart

12:00-1:00 PM: Lunch

1:15-2:30 PM: Burning Issue 5:
Foodservice: Doing More with Less. Foodservice remains a high growth category for convenience store owners. Given the category’s enormous profit potential, operators must embrace foodservice to attract a steady stream of customers. In this session, convenience store retailers will offer fresh ideas for maximizing the foodservice menu in small spaces. Combi-ovens, ventless fryers and other modern equipment can perform multiple functions, boosting food quality that enables growing sales and optimizing profits.

SPEAKERS:
* Hannah Holt, Marketing and Operations Director, Holt Oil Co.
* Stephanie Mahoney, Food Services Development Manager, MFA Oil Co.
Moderator: John Zikias, Chief Operating Officer, Holmes Oil Co.

2:45-4:00 PM:
Young Executives Organization (YEO) Breakout Session: 
Leading the Next Generation: How to manage effectively and with authority. When it comes to successful leadership, attributes like vision, communication and integrity never go out of style. But today’s business environment is constantly evolving and executives face new pressures every day. Executives must be able to build strong teams in the face of recruiting and retention challenges, keep up with the latest technology and demonstrate strong business acumen. As young leaders take charge of a growing workforce, they are also faced with complex issues such as sexual harassment in the workplace and the growing use of social media. In this YEO breakout session, learn how you can stay out in front of these issues and effectively manage a crisis situation when one arises. (Open to Retailers and Suppliers)

SPEAKER:
Linda McKenna, Principal, Employee Performance Strategies Inc.

5:30 PM – 6:30 PM: NAG Networking Reception

6:30 – 9:00 PM: NAG Conference Dinner & Awards Ceremony. NAG Honors Gus Olympidis, Founder, President and CEO of Family Express Corp. in Valparaiso, Ind., with the NAG Lifetime Award for Convenience Retailing

9:00 PM – 12:00 AM: Hospitality Suite

Wednesday, September 12
8:00 – 9 AM:  Breakfast

9:00 AM – 10:15 AM:
Burning Issue 6: Burning Issue 4: Building a Better Car Wash: Cleaning Up in the Forecourt. Car wash usage is surging in the U.S. and convenience stores are in a prime position to capitalize on this growing trend. But not all car wash operations are equal. Due diligence is needed when selecting the right location, deciding how much money to invest, what type of equipment is best and which cleaning chemicals are right for your market. Learn from successful car wash operators what it takes to make such a business shine and how to generate consumer interest.

SPEAKERS:
* Bill Martin, Founder and President, Metro Express Car Wash
* Michael Meyer, Facility Operations Officer, Meyer Oil Co.
* Hill Peyton, Vice president of Corporate Relations & Chairman, Gate Foundation, Gate Petroleum Co.
Moderator:
Peter Tamburro, General Manager, Cliff’s Local Markets

10:15 AM – 10:30 AM Break

10:30 AM – 11:30 AM:
Ideas Boot Camp:
Game-changing ideas retailers can take home with them that are guaranteed to boost retail profitability. Foodservice expert Dr. Nancy Caldarola and NAG Executive Director John Lofstock identify best practices and opportunities from top convenience store operators around the country.

SPEAKERS
John Lofstock, NAG Executive Director
Dr. Nancy Caldarola, The Food Training Group

11:45 AM: Conference Wrap Up and Takeaways

12:00 PM: Depart