2017 NAG Conference Presentations

Thank you for joining us at the 2017 National Advisory Group (NAG) Conference in Nashville. The conference featured six outstanding burning issues where industry leaders shared ideas, solutions and personal stories of how they operate in the competitive convenience store industry. Each of the presentations is available for download below. If you have any thoughts on future burning issues at NAG, please contact NAG Executive Director John Lofstock at jlofstock@csdecisions.com.

Burning Issue #1

The Impact of Family Business on Convenience Retailing. Since the inception of the modern convenience store industry more than 75 years ago, c-stores have provided the foundation for retailing excellence. This commitment to excellence begins with an outstanding corporate culture and an unwavering loyalty to employees and customers. So while bigger corporate entities have their sights set on family-owned chains—as much for their superior culture as for their balance sheets—they cannot replicate the value family businesses have in the communities they serve. In this session, hear from three of the convenience store industry’s most respected chains about their commitment to employees, customers and the tradition of family-owned business.

Burning Issue #2

Navigating Staffing: Attracting, Motivating and Retaining Millennials. Words used to describe Millennials: entitled, lazy and spoiled as well as tech-savvy and smart. As the largest generation in the workforce, they aren’t going away. Those retail organizations that learn how best to lead Millennials will have a competitive advantage in the marketplace. The process begins with understanding why they are different from prior generations and what motivates them in the workplace. The answers may surprise you.

Burning Issue #3

Competing On Fuel: Understanding Alternative Fuels, RIN’s and Declining Gallon Sales. The Renewable Fuel Standard (RFS) is changing fuel economics across the country and not necessarily for the better. Credits for renewable identification numbers (RINs) can be an obstacle for small chains who don’t fully understand them. Combined with new regulatory requirements, enhanced fuel-efficient vehicles and alternative power sources are muddying gasoline’s future and threatening trips to the convenience store. Learn what you can do to protect fuel sales to remain competitive in the gasoline business.

Burning Issue #4

The Future of Fresh Foods in Retail: As consumers increasingly seek fresh options in convenient formats, retailers are rising to meet the demand. While customers have a tendency to talk healthy and eat otherwise, there is a clear need for quick, healthy foodservice solutions and convenience stores are in a prime position to meet this demand. Driven by the consumer’s demand for convenience, food retail concepts, formats and locations are converging. Today’s shoppers are pushing convenience retail businesses to expand, invest in fresh foods and provide a consistent brand experience.

Burning Issue #5

Developing Real Estate: How to Find and Invest in Great Locations: The retail industry is more dynamic than ever. Retailers must evolve to succeed over the next decade. However, the cost of real estate continues to rise so convenience store operators must make wise decisions about how to develop properties. This includes capital investments, site selection, store design and layout and the service offered. Other strategies, such as sale-leasebacks, can help c-stores access capital to acquire new locations. This session will explore the best practices of real estate development to help retailers stay ahead of the competition.

Burning Issue #6

Foodservice: Delivering the Goods. UberEats and Amazon have muscled into the foodservice market and are changing how consumers purchase their meals. Other services like Doordash and Instacart are also gaining momentum, keeping customers away from convenience stores in favor of home delivery. Emerging services such as Munchery deliver food directly from commissaries, bypassing the brick-and-mortar stores altogether. To remain competitive, convenience store operators must keep pace to maintain sales in this crucial category.