2017 NAG Conference Agenda

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Sunday, September 10, 2017

1:00 PM – 7:30 PM: Registration

1:00 PM – 4:00 PM: Pow Wow Room Open

4:00 PM – 5:00 PM: NAG/YEO Board Meeting

6:00 PM – 7:00 PM: NAG Welcome Reception Hosted by the Young Executives Organization

7:00 PM – 9:00 PM: NAG Dine-Around at the Hilton Nashville Downtown

9:00 PM – 12:00 AM: NAG Hospitality Room

Monday, September 11

7:00 AM – 8:00 AM:  Breakfast

8:00 AM– 8:15 AM: Welcome/Conference Overview by NAG Executive Director John Lofstock

8:15 AM – 9:15 AM
BURNING ISSUE 1: The Impact of Family Business on Convenience Retailing: Since the inception of the modern convenience store industry more than 75 years ago, c-stores have provided the foundation for retailing excellence. This commitment to excellence begins with an outstanding corporate culture and an unwavering loyalty to employees and customers. So while bigger corporate entities have their sights set on family-owned chains—as much for their superior culture as for their balance sheets—they cannot replicate the value family businesses have in the communities they serve. In this session, hear from three of the convenience store industry’s most respected chains about their commitment to employees, customers and the tradition of family-owned business.

Joseph Sheetz, President and CEO, Sheetz Inc.
* Allison Moran, Former CEO, Board Member and Family Shareholder, RaceTrac Petroleum Inc.
* Jeff Miller, President and CEO, Miller Oil Co. 
Moderator: John Lofstock, Executive Director, the National Advisory Group

8:46 AM: Moment of Silence in Observance of 9/11

9:15 AM – 9:30 AM: Break

9:30 AM – 10:30 AM:
BURNING ISSUE 2: Navigating Staffing: Attracting, Motivating and Retaining Millennials. Words used to describe Millennials: entitled, lazy and spoiled as well as tech-savvy and smart. As the largest generation in the workforce, they aren’t going away. Those retail organizations that learn how best to lead Millennials will have a competitive advantage in the marketplace. The process begins with understanding why they are different from prior generations and what motivates them in the workplace.  The answers may surprise you.

Cherrie Clay Clark, Professor of the Practice of Management at the Owen Graduate School of Management, Vanderbilt University
Moderator: Jonathan Ketchum, Vice President of Retail‎ Operations, Energy North Group

10:30 AM – 10:45 AM: Break

10:45 AM – 12:15 PM:
Information Exchanges Part 1
The Information Exchanges are the heart and soul of what makes NAG so unique. Attendees will be formed into small groups of non-competing chains to discuss relevant business issues. We all want uninterrupted time with people who “do what we do,” but rarely do our busy lives allow us the luxury of benchmarking what we do and how we do it with other professionals. As you listen, learn and share with your small group of retailers, you will find that what you are doing right will be validated, what you might be doing wrong will be challenged, and how you might do things better will be encouraged. The relationships formed in this intimate setting will last a lifetime and be firmly measured in increased profitability and decreased legal liability.

12:15 PM – 1:15 PM: Lunch

12:45 PM – 5:00 PM:
NAG Golf Outing, Hillwood Country Club Nashville (boxed lunch will be served.)

1:15 PM – 5:00 PM: Free Time/Spouse Events

6:30 PM – 9:00 PM: Retailer/Supplier Dinners to Experience Nashville

9:00 PM – 12:00 AM: NAG Hospitality Room

Tuesday, September 12

7:00 AM – 8:00 AM:  Breakfast

8:15 AM – 9:15 AM:
Competing On Fuel: Understanding Alternative Fuels, RIN’s and Declining Gallon Sales. The Renewable Fuel Standard (RFS) is changing fuel economics across the country and not necessarily for the better. Credits for renewable identification numbers (RINs) can be an obstacle for small chains who don’t fully understand them. Combined with new regulatory requirements, enhanced fuel-efficient vehicles and alternative power sources are muddying gasoline’s future and threatening trips to the convenience store. Learn what you can do to protect fuel sales to remain competitive in the gasoline business.

Stanley Roberts, President & CEO, Capital Oil Inc.
* Wendy Chronister, President & CEO, Chronister Oil Co.
* John Eichberger, Executive Director, The Fuels Institute
 Suzanne Murray, Partner, Haynes and Boone, Lead Counsel for the Small Retailers Coalition

9:15 AM – 9:30 AM: Break

9:30 AM – 10:30 AM:
BURNING ISSUE 4: The Future of Fresh Foods in Retail: As consumers increasingly seek fresh options in convenient formats, retailers are rising to meet the demand. While customers have a tendency to talk healthy and eat otherwise, there is a clear need for quick, healthy foodservice solutions and convenience stores are in a prime position to meet this demand. Driven by the consumer’s demand for convenience, food retail concepts, formats and locations are converging. Today’s shoppers are pushing convenience retail businesses to expand, invest in fresh foods and provide a consistent brand experience.

William Baine, CEO, Git’N Go Market

* Hannah Holt, Marketing and Operations Director, Holt Oil Co.
Mario Spina, CEO, The PRIDE Stores Inc.
Moderator: Matt LallyManager, Analytics & Insights, Nielsen Perishables Group

10:30 AM – 10:45 AM: Break

10:45 AM – 12:00 PM:
Developing Real Estate: How to Find and Invest in Great Locations: The retail industry is more dynamic than ever. Retailers must evolve to succeed over the next decade. However, the cost of real estate continues to rise so convenience store operators must make wise decisions about how to develop properties. This includes capital investments, site selection, store design and layout and the service offered. Other strategies, such as sale-leasebacks, can help c-stores access capital to acquire new locations. This session will explore the best practices of real estate development to help retailers stay ahead of the competition.

Charlton Bell, Senior Vice President of Facilities, Tri Star Energy
* Robert Buhler, President & CEO, Open Pantry Food Marts
Jack Kofdarali, President & CEO, J&T Management Inc.
Moderator: Mark Radosevich, President, PetroActive Services

12:00 PM – 1:00 PM: Lunch

1:00 PM – 2:30 PM: Information Exchanges Part 2

2:30 PM – 2:45 PM: Break

2:45 PM – 3:45 PM:
Young Executives Organization (YEO) BREAKOUT SESSION: What Does Omnichannel Mean to Convenience Retail? Omnichannel retail is a multichannel approach to sales that seeks to provide customers with a seamless shopping experience whether the customer is shopping in-store, online or from a mobile device. What distinguishes the omnichannel customer experience is that there is true integration between channels on the backend. Using an omnichannel approach means retailers know and respond to their customers’ shopping preferences and can tailor marketing efforts to meet their needs. Presenting a unified physical and digital customer experience in the age of Amazon is an essential requirement for today’s convenience stores.

* Pat Lewis, Partner, Oasis Stop ‘N Go, Twin Falls, Idaho

5:30 PM–6:30 PM: NAG Reception Hosted by the Young Executives Organization (YEO) in the NAG Hospitality Room

6:30 PM – 9:00 PM: NAG Conference Dinner & Awards Ceremony

9:00 PM – 12:00 PM: NAG Hospitality Room

Wednesday, September 13

8:00 AM – 9:00 AM:  Breakfast

9:15 AM – 10:30 AM:
BURNING ISSUE 6: Foodservice: Delivering the Goods. UberEats and Amazon have muscled into the foodservice market and are changing how consumers purchase their meals. Other services like Doordash and Instacart are also gaining momentum, keeping customers away from convenience stores in favor of home delivery. Emerging services such as Munchery deliver food directly from commissaries, bypassing the brick-and-mortar stores altogether. To remain competitive, convenience store operators must keep pace to maintain sales in this crucial category.

Bonnie Riggs, Director, Industry Analyst – Foodservice, The NPD Group
Moderator: Ed Burcher, Vice President of Foodservice, FriendShip Stores

10:30 AM – 10:45 AM Break

10:45 AM –12:00 PM: Ideas Boot Camp: Game-changing ideas retailers can take home with them that are guaranteed to boost retail profitability.

12:00 PM: Conference Wrap Up and Takeaways