2016 NAG Conference Agenda

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Sunday, September 11

1:00 PM – 7:30 PM: Registration

1:00 PM – 4:00 PM: Pow Wow Room Open

4:00 PM – 5:00 PM: NAG/YEO Board Meeting

6:00 PM – 7:00 PM: NAG Welcome Reception Hosted by the Young Executives Organization

7:00 PM – 9:00 PM: NAG Dine-Around at Westin Savannah Harbor

9:00 PM – 12:00 AM: Pow Wow and Hospitality

Monday, September 12

7:00 AM – 8:00 AM:  Breakfast

8:00 – 8:15 AM: Welcome/Conference Overview

8:15-9:15 AM
Burning Issue 1: Transitioning Leadership.
Whether you are a family-owned business or a Fortune 500 company, eventually you will have to transition to new leadership, and it can be a complicated process. Young leaders in the convenience store industry are ready for the challenge. This session will discuss how to prepare for the eventual transition of power, how to identify the next generation of great young leaders, and how management styles are changing for a new generation of employees.
Speakers:
* Sonja Hubbard, Chief Executive Officer, E-Z Mart Stores Inc.
Bill Kent, President and CEO, The Kent Cos.
Bill Weigel, Chairman and CEO, Weigel Stores Inc.
Moderator: Randy Fulkerson, President, ABC Consulting
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9:30-10:30 AM:
Burning Issue 2: Are You Paying Too Much for Insurance? Whether it’s protection from risks associated with credit cards, selling foodservice and fuel, or protecting yourself against employee slip and falls, retailers must have the right amount of insurance to protect their businesses. But do you fully understand the insurance products available to cover those risks? Are you over-insured or under-insured? Do you pay more for insurance than competitors in your industry? Led by an insurance consultant, our panel of experts will examine what you need to do to maximize protection, minimize liability and find the best premiums to meet your needs.
Speakers:
Vernon Young, President and CEO, Young Oil Co.
Moderator: Joy Gänder, Principal, Gänder Consulting Group
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10:45 PM – 12:30 PM:
Information Exchanges Part 1
The Information Exchanges are the heart and soul of what makes NAG so unique. Attendees will be formed into small groups of non-competing chains to discuss relevant business issues. We all want uninterrupted time with people who “do what we do,” but rarely do our busy lives allow us the luxury of benchmarking what we do and how we do it with other professionals. As you listen, learn and share with your small group of retailers, you will find that what you are doing right will be validated, what you might be doing wrong will be challenged, and how you might do things better will be encouraged. The relationships formed in this intimate setting will last a lifetime and be firmly measured in increased profitability and decreased legal liability.

12:30 – 1:30 PM: Lunch

1:15 – 5:00 PM:
NAG Golf Outing, The Club at Savannah Harbor (boxed lunch will be served.)

1:30 – 5:00 PM: Free Time/Spouse Events

5:30 PM – 6: 30 PM: YEO Reception

6:30 PM – 9:00 PM: Dinner On Your Own to Explore Savannah

9:00 PM – 12:00 AM: Pow Wow and Hospitality

Tuesday, September 13

8:00 – 9:00 AM:  Breakfast

9:15 – 10:30 AM
Burning Issue 3: Embracing a Foodservice Future:
As consumers increasingly crave quick, easy and accessible meals, convenience stores have a great opportunity to become go-to destinations across three prime dayparts. But competition for share of stomach is as intense as it has ever been. To compete, convenience stores must have a commitment from the top down and drastically change the culture of their organization to embrace a foodservice culture. In this session, we will hear from three top quartile convenience store chains that are changing the perceptions about just how good convenience store foodservice can be.
Speakers:
Nick Powell, Corporate Chef, QuikTrip Inc.
* Greg Tornberg, Vice President, Food Service, Kum & Go
* De Lone Wilson, President, Cubby’s Inc.
Moderator: Ed Burcher, Chief Operating Officer, Coen Markets
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10:30-11:45 AM Burning Issue 4: Preparing for the Future of Convenience Retailing. The world is evolving at a faster rate today than ever before. More data has been collected in the past five years than since the beginning of time. This includes data on your customers and their ever-changing needs. As the world changes, convenience stores will need to adapt. So what will the convenience store of the future look like? As minimum wage increases state to take hold, self-service check-outs and robotic cashiers are already a reality in some markets. What does the future hold for c-stores in 5 years? Or 10 years? Three leading retailers add their insights on this important issue.
Speakers:
* Brad Call, Executive Vice President of Adventure Culture, Maverik Inc.
* Bill Douglass, President and CEO, Douglass Distributing
* Derek Gaskins, Chief Customer Officer, Rutter’s Farm Stores
Moderator:
Ben Ball, Senior Vice President, Dechert Hampe & Co.
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12:00-1:00 PM: Lunch

1:00-2:15 PM  Burning Issue 5: Drive-Throughs, LTO’s & P&Ls: Three Keys to Doing Foodservice Right. Being great at foodservice requires remarkable consistency, but it also requires retailers to do the little things right. As the demand for an excellent foodservice experience accelerates, drive-throughs and limited-time offerings are two emerging opportunities to distinguish your foodservice offering. In the backend, a separate foodservice P&L will help chains determine the true cost of each food item to ensure you are pricing competitively and effectively. This session will cover what retailers need to consider before adding a drive-through, developing a seasonal menu and rolling out a separate foodservice profit and loss statement.
Speakers:
John Schaninger, Vice President, Sales and Marketing, QuickChek Corp.
Sarah Prorok, Director of Food and Beverage, Thorntons Inc.
* Scott Simon, President and CEO, Swiss Farms Stores
Moderator: Dr. Nancy Caldarola, General Manager, The Food Training Group
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2:30 – 4:00 PM: Information Exchanges Part 2

4:00 – 4:45 PM: Exclusive Young Executive Organization (YEO) Session Presented by Study Hall Research: For the third consecutive year, Study Hall Research will work with YEO to share exclusive convenience store customer data detailing their perceptions of foodservice and how social media is affecting convenience purchases. This session is open only to YEO and prospective YEO members 40 years old and under.

5:30 PM – 6:30 PM: NAG Reception Hosted by the Young Executives Organization (YEO)

6:30 – 9:00 PM: NAG Conference Dinner & Awards Ceremony

9:00 PM – 12:00 AM: Pow Wow and Hospitality

Wednesday, September 14

8:00 – 9 AM:  Breakfast

9:00 AM – 10:15 AM: Consumer Insights with: Study Hall Research: Study Hall Research, in its third year of participating at NAG, will present primary consumer research relevant to what c-store operators are facing in their day-to-day operations. In order to make the presentation as relevant as possible, Study Hall has reached out to returning attendees and collected the key areas of concern/interest from a variety of areas including foodservice, customer satisfaction/loyalty, new products and more. The topics raised by attendees ahead of the conference will be used to field a custom research study that be presented only to NAG attendees!

10:15 AM – 10:30 AM Break

10:30 – 12:00 PM: Ideas Boot Camp: Ten game-changing ideas retailers can take home with them that are guaranteed to boost retail profitability. Foodservice expert  Dr. Nancy Caldarola and NAG Executive Director John Lofstock identify best practices and opportunities from top convenience store operators around the country.

Speakers:
* John Lofstock, NAG Executive Director
Ben Ball, Senior Vice President, Dechert Hampe & Co.
Dr. Nancy Caldarola, General Manager, The Food Training Group
NAG Executive Director John Lofstock Ben 3 small Dr. Nancy Caldarola, The Food Training Group

12:00 PM: Conference Wrap Up and Takeaways